Privacy Policy

December 2024

We take your privacy seriously. As a roadside assistance and towing platform company, we collect personal information from both customer and truck driver to provide a safe and hassle- free experience. This Privacy Policy describes how we collect, use, share and protect your personal information.

PERSONAL INFORMATION WE COLLECT

  • When you create an account, we collect your personal information such as full name, phone number, email address, birthdate, and payment information. Certain information, such as physical address, driver's license, SSN, and other related details, only apply to truck drivers for specific purposes.
  • When you use our mobile app, we collect your precise location, trip details, and feedback to improve our platform and ensure we meet your needs effectively.
  • When you contact our support team, we gather your contact details and information about the issue you're experiencing.

HOW WE USE YOUR PERSONAL INFORMATION

  • We use your personal information to provide and improve our services, such as processing payments, responding to your requests and inquiries, and ensuring a safe and secure service experience.
  • We may use your personal information to send you promotional offers or updates about our services, new features, functionality, or upgrades. However, you have the option to unsubscribe at any time.
  • We may use your personal information for research and analysis purposes to improve our services and user experience.

HOW WE SHARE YOUR PERSONAL INFORMATION

  • We may share your personal information with third party service providers that help us operate our business, such as payment processors, customer service providers, and survey systems. These third-party service providers are subject to strict confidentiality agreements and are only authorized to use your personal information for the purposes for which we have engaged them.
  • We may share your personal information with law enforcement agencies, regulators or other parties when required by law or as necessary to protect our legal rights or the rights of others.
  • We may share your personal information with other users in certain situations, such as when you request a service or when you are a driver and have a vehicle in your truck. In such cases, we only share the information.

HOW WE PROTECT YOUR PERSONAL INFORMATION:

  • We may share your personal information with third parties and/or our service providers who assist us in operating our platform, such as payment processors, customer service providers, insurance companies, and survey systems. These third parties are bound by strict confidentiality agreements and are only authorized to use your personal information for the specific purposes for which we have engaged them.
  • We may share your personal information with law enforcement agencies, regulators or other parties when required by law or as necessary to protect our legal rights or the rights of others.
  • We may share your personal information with other users in certain situations, such as when you request a service or if you're a truck driver with a loaded vehicle. In these cases, we only share the necessary information.

HOW WE PROTECT YOUR PERSONAL INFORMATION

  • We take proactive measures to safeguard your personal information from unauthorized access, use, disclosure, and modification. By employing industry-standard security protocols, we regularly review and update our security practices to ensure the highest level of protection.
  • We limit access to your personal information to only those employees, contractors and third-party service providers who need to know that information to provide our services.
  • We store your personal information on secure servers and employ encryption technology to safeguard your data during transmission.

YOUR RIGHTS AND CHOICES

  • You have the right to access, correct, or delete your personal information at any time by logging into your account or contacting us.
  • You can opt out of receiving promotional offers or updates by adjusting your communication preferences in your account settings or by reaching out to us directly.
  • You can disable location services or revoke access to your location for our mobile app at any time. However, please note that doing so may affect the functionality and performance of our services, leading to inaccuracies when providing or receiving assistance. It may also result in incorrect payment calculations based on miles traveled or prevent you from receiving services due to routing issues.

CHILDREN'S PRIVACY

Our platform and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. If there are significant changes, we will inform you by posting the updated Privacy Policy on our website or mobile app and providing a notice of the changes.

COLLECTION AND DELETION OF DATA

  • We retain your personal information only for as long as necessary to provide our services and for the purposes for which it was collected.
  • You may request deletion of your personal information at any time by contacting us. We will take reasonable steps to remove your personal information from our systems, but please note that some information may remain in backup copies for a period of 90 days.
  • We collect location data in the background only when our app is open and in active use, or when you have given us permission to access your device's location services.
  • We do not track your location when our mobile app is closed or when you have revoked our app's access to your location unless you set it to always.
  • You may choose to disable background location tracking on your device or revoke our mobile app's access to your location at any time, but this may affect the functionality and performance of our services.

PRIVACY ACT STATEMENT

Your information will be used to provide use and provide service. Collection is authorized by 39 U.S.C. 401, 403, 404, 407, and 411; 22 U.S.C. 214: 31 U.S.C. 7701. Supplying your information is voluntary, but if not provided, we may not be able to use or provide this service. We do not disclose your information to third parties without your consent, except to act on your behalf or request, or as legally required. This includes the following limited circumstances: to agencies and entities to facilitate or resolve financial transactions; to a CUEPER Enterprise, LLC auditor; for law enforcement purposes, to labor organizations as required by applicable law; incident to legal proceedings involving CUEPER Enterprise, LLC; to government agencies in connection with decisions as necessary; to agents or contractors when necessary to fulfill a business function or provide products and services to customers; for customer service purposes; to a federal, state, or local government agency for the performance of its duties; to a person empowered to serve legal process; and to a foreign government agency for violations and alleged violations of law. Information concerning an individual box holder who has filed a protective court order with the postmaster will not be disclosed except pursuant to court order.

CONTACTING US

If you have any questions or concerns about our Privacy Policy or disclosure of your personal information, please contact us at customersupport@cueper.us and/or driversupport@cueper.us. We take your privacy seriously and will do our best to address your concerns in a timely and efficient manner.