Frequently Asked Questions

Road driver

We provide a platform where users and drivers can connect, and complete towing services, including emergency towing, long-distance towing, local towing, motorcycle towing, flatbed towing, watercraft and more. We facilitate ommunication, ensure transparency, and sometimes provide additional services to streamline the process.
Our platform offers several advantages, including access to a larger network of potential users and drivers, streamlined transactions, reduced risk, and added convenience through our platform or services.
Any consumer/driver who experience a car breakdown or accident can request a towing service. Additionally, individuals who need to transport a vehicle to another location can also request towing services. However, it’s important to note that some towing services may have limitations on the type or size of vehicle they can tow.
To sign up, visit our website www.cueper.com or download our mobile app available for both Android & iOS. Follow the registration process, provide the necessary information, and agree to our terms and conditions.
We can tow almost any type of vehicle, including cars, trucks, motorcycles, watercraft, RVs, and more. We use specialized equipment to ensure that your vehicle is transported safely and securely.
We understand that time is of the essence when you need a tow, and we strive to provide fast and efficient service. Our response time varies depending on your location and the type of service you require, but we always work to get to you as quickly as possible.
The cost of towing services varies depending on a few factors, including the distance of the tow, the type of vehicle being towed, and the specific service requested. We provide transparent pricing and will provide you with a detailed quote before any work is done. Please contact us for a quote.
The cost of towing services varies depending on a few factors, including the distance of the tow, the type of vehicle being towed, and the specific service requested. We provide transparent pricing and will provide you with a detailed quote before any work is done. Please contact us for a quote.

Our fare base is determined using various factors to ensure fairness and transparency in pricing. Here’s an overview of how we calculate the fare base:

1. Distance: We consider the distance traveled as a key factor in determining the fare base. The longer the distance, the higher the fare base is likely to be.

2. Time: The duration of the service or the time spent providing the service may also influence the fare base. This can account for factors such as waiting time, traffic conditions, and the estimated time for completing the service.

Yes, we offer a range of roadside assistance services, including tire changes, jump starts, lockout services, and fuel delivery. Our goal is to get you back on the road as quickly as possible.
Yes, we provide 24/7 including holidays, so you can always count on us in an emergency. We understand that car troubles can happen at any time, and we are here to help.
With our user-friendly app, you can easily request any kind of service and track your driver’s progress, ensuring a hassle-free experience every time.
Our partners are fully insured with the reliable insurance coverage, and they will take responsibility for any necessary repairs. However, it’s important to document any damages before the tow and to take pictures of the damages if any, after the tow for evidence purposes.
Yes, we offer both local and long-distance towing services. Please download our user-friendly app available for both Android and iOS and get all you need.
Yes, we offer various coupons for discounts and promotions throughout the year. Please check our website or contact us to learn about current offers.
If you need to cancel your service request, please contact us as soon as possible. Depending on the circumstances, there may be a cancellation fee.
We accept various forms of payment, including cash, credit/debit cards, and mobile payment apps. Payment is due at the time of service.
Absolutely! We value feedback from our users and encourage you to provide suggestions or share your experiences. We continuously work to enhance our services based on user feedback and industry best practices.

Truck driver

To become a driver, you must meet our requirements for experience, licensing, insurance, and a good driving record. You can submit an application downloading our user-friendly app available for both Android & iOS and get all you need or through our website www.cueper.com, and we will review it. You will also need to pass a background check.
Our platform offers several advantages, including access to a larger network of potential users and drivers, streamlined transactions, reduced risk, and added convenience through our platform or services

To become a partner and work with our platform, you’ll typically need Commercial Auto Insurance to meet industry standards. However, there’s no need to stress about insurance verification our team is here to assist you. If you don’t already have a policy, we’ll guide you in obtaining the proper coverage to get you started smoothly.

Yes, you can use your existing insurance coverage as long as it meets our service provider's minimum requirements. These typically include liability coverage for property damage and bodily injury and may vary depending on the type of service you are offering (e.g., roadside assistance, towing, transportation, or delivery). Our verification crew will review your submission and consult your current policy to assess specific coverage standards. If your policy does not meet our qualifications, we will recommend the appropriate adjustments to enable the approval of your account for inclusion in our network of rescuers.
Our team will research insurance providers specializing in your industry and present you with the most cost-effective options available. They will compare quotes from multiple insurance providers, evaluating coverage, premiums, and terms. Afterward, they will request the necessary documentation, such as vehicle registration, DOT number, driving records, and other required details, to finalize the policy.
Yes, you can drive with your own truck! We welcome drivers who have their own trucks and are looking to join our towing crew. When signing up as a driver, simply provide the necessary details about your truck, including its year, make, model, and registration information. Our crew will review your application and ensure that your truck meets our requirements for safety and reliability. Once approved, you can start accepting customer requests and providing your service. Join our crew today and put your truck to work!
By the time, we don’t provide trucks for driving. Our towing booking service are designed to assist individuals who already have a vehicle in need of towing. If you have any further questions or need assistance with towing services, please feel free to contact our customer support team. We are here to help!
You may be required to tow a wide range of vehicles, including cars, trucks, motorcycles, commercial vehicles, watercrafts and more.
We take every precaution to ensure the safety and security of the towing vehicles, but accidents can happen. If a vehicle is damaged or stolen during the towing process, you as a truck driver must be fully insured with the mandatory insurance coverage to cover the damages or losses, as we mentioned in our terms and conditions to cover this issue if anything happen. However, it’s important to document any issue before the tow and take pictures of the damages if any, after the tow, for evidence purposes.
Our pay rates for tow truck drivers vary depending on factors such as location, and the type of towing service provided. You can get more information through our Payment Policy
Once your application has been approved, you’ll receive an email containing your login detail to be able to drive.
There could be a variety of reasons why your account has been banned. It’s possible that you violated the terms of use or company guidelines, engaged in fraudulent activity, or had suspicious activity on your account. It’s important to review the terms of use and company guidelines to ensure that you are following all the rules and regulations. If you believe your account was banned in error, you can contact the support crew at driversupport@cueper.us for further assistance.

Yes, we have a driver referral program that rewards you for referring new drivers to our platform. Our driver referral program is designed to show our appreciation for your support in expanding our driver network. Here’s how it works:

1. Refer a Driver: Spread the word about our platform and encourage other individuals who meet our driver requirements to sign up.

2. Your Referral Signs Up: When your referred driver successfully signs up and completes the necessary onboarding process, they become eligible to start driving.

3. Earn Rewards: Once your referral meets the specified criteria, such as

Absolutely! We value feedback from our users and encourage you to provide suggestions or share your experiences. We continuously work to enhance our services based on user feedback and industry best practices.