Consumer
A: We provide a platform where users and drivers can connect, and complete towing services, including emergency towing, long-distance towing, local towing, motorcycle towing, flatbed towing, watercraft and more. We facilitate ommunication, ensure transparency, and sometimes provide additional services to streamline the process.
A: Our platform offers several advantages, including access to a larger network of potential users and drivers, streamlined transactions, reduced risk, and added convenience through our platform or services.
A: Any consumer/driver who experience a car breakdown or accident can request a towing service. Additionally, individuals who need to transport a vehicle to another location can also request towing services. However, it’s important to note that some towing services may have limitations on the type or size of vehicle they can tow.
A: To sign up, visit our website www.cueper.com or download our mobile app available for both Android & iOS. Follow the registration process, provide the necessary information, and agree to our terms and conditions.
A: We can tow almost any type of vehicle, including cars, trucks, motorcycles, watercraft, RVs, and more. We use specialized equipment to ensure that your vehicle is transported safely and securely.
A: We understand that time is of the essence when you need a tow, and we strive to provide fast and efficient service. Our response time varies depending on your location and the type of service you require, but we always work to get to you as quickly as possible.
A: The cost of towing services varies depending on a few factors, including the distance of the tow, the type of vehicle being towed, and the specific service requested. We provide transparent pricing and will provide you with a detailed quote before any work is done. Please contact us for a quote.
A: Our fare base is determined using various factors to ensure fairness and transparency in pricing. Here’s an overview of how we calculate the fare base:
1. Distance: We consider the distance traveled as a key factor in determining the fare base. The longer the distance, the higher the fare base is likely to be.
2. Time: The duration of the service or the time spent providing the service may also influence the fare base. This can account for factors such as waiting time, traffic conditions, and the estimated time for completing the service.
3. Service Type: Different service types may have different fare bases based on their specific features, such as vehicle size, type of vehicle, level of service, or additional amenities offered.
4. Additional Charges: We may incorporate additional charges into the fare base calculation, such as tolls, surcharges, or special service fees. These charges are typically added on top of the base fare.
5. Market Demand: In some cases, dynamic pricing or surge pricing may be applied during periods of high demand. This can temporarily increase the fare base to reflect the increased market demand for our services.
Please note
That the specific formula and variables used to calculate the fare base may vary depending on the region, service type, or other factors specific to our business. We strive to provide transparent pricing and ensure that our fare base accurately reflects the value and quality of the services offered.
A: Yes, we offer a range of roadside assistance services, including tire changes, jump starts, lockout services, and fuel delivery. Our goal is to get you back on the road as quickly as possible.
A: Yes, we provide 24/7 including holidays, so you can always count on us in an emergency. We understand that car troubles can happen at any time, and we are here to help.
A: With our user-friendly app, you can easily request any kind of service and track your driver’s progress, ensuring a hassle-free experience every time.
A: Our partners are fully insured with the reliable insurance coverage, and they will take responsibility for any necessary repairs. However, it’s important to document any damages before the tow and to take pictures of the damages if any, after the tow for evidence purposes.
A: Yes, we offer various coupons for discounts and promotions throughout the year. Please check our website or contact us to learn about current offers.
A: If you need to cancel your service request, please contact us as soon as possible. Depending on the circumstances, there may be a cancellation fee.
A: We accept various forms of payment, including cash, credit/debit cards, and mobile payment apps. Payment is due at the time of service.
A: Absolutely! We value feedback from our users and encourage you to provide suggestions or share your experiences. We continuously work to enhance our services based on user feedback and industry best practices.
Driver
A: To become a driver, you must meet our requirements for experience, licensing, insurance, and a good driving record. You can submit an application downloading our user-friendly app available for both Android & iOS and get all you need or through our website www.cueper.com, and we will review it. You will also need to pass a background check.
A: Our platform offers several advantages, including access to a larger network of potential users and drivers, streamlined transactions, reduced risk, and added convenience through our platform or services.
A: To ensure compliance with regulations and protect the company, customers, and drivers, we require all drivers to meet certain insurance and authority requirements. These requirements include:
For Intrastate Carriers/Owners:
1. Active USDOT and/or State Specific authority as needed: All drivers must have the necessary licenses and permits to operate legally in their respective regions.
2. $300,000.00 minimum liability policy: Each driver must have a liability insurance policy with a minimum coverage of $300,000. This insurance protects against any damage or injuries caused to third parties during the transportation process.
3. Cargo and/or on-hook insurance for hauling automobiles: To safeguard the vehicles being transported, drivers are required to have cargo and/or on-hook insurance. This coverage ensures that any damage to the cargo or towing equipment is adequately covered.
4. Cargo insurance per vehicle hauled: For additional protection, we strongly recommend drivers to have cargo insurance per vehicle hauled. While $35,000.00 is the minimum recommended coverage, we prefer drivers to carry $50,000.00. If a driver can haul a total of 10 vehicles, the cargo coverage should be at least $350,000.00.
For Interstate Carriers/Owners:
1. Active Motor Carrier Authority: You must possess an active motor carrier authority, either common or contract, with the Federal Motor Carrier Safety Administration (FMCSA).
2. Liability Insurance: You need to maintain an active liability insurance policy of at least $1,000,000.00 in the company name or the name of the owner.
3. Cargo Insurance: You must have a cargo insurance per vehicle hauled, with a minimum coverage of $35,000.00 per vehicle. While $50,000.00 is preferred, we can accept a coverage of $35,000.00. For example, if you can haul a total from 3 to 10 vehicles, we recommend having at least $350,000.00 in coverage. Meeting these requirements ensures that you are adequately insured and compliant with regulatory standards. Safety and protection are our top priorities, and these measures help to safeguard your business and our customers. As a reputable booking service, we prioritize compliance and responsible practices, ensuring a smooth and worry-free experience for all parties involved.
We value responsible carriers/owners like you who prioritize the safety and security of the cargo
they transport.
A: Yes, you can drive with your own truck! We welcome drivers who have their own trucks and are looking to join our towing crew. When signing up as a driver, simply provide the necessary details about your truck, including its year, make, model, and registration information. Our crew will review your application and ensure that your truck meets our requirements for safety and reliability. Once approved, you can start accepting customer requests and providing your service. Join our crew today and put your truck to work!
A: By the time, we don’t provide trucks for driving. Our towing booking service are designed to assist individuals who already have a vehicle in need of towing. If you have any further questions or need assistance with towing services, please feel free to contact our customer support team. We are here to help!
A: You may be required to tow a wide range of vehicles, including cars, trucks, motorcycles, commercial vehicles, watercrafts and more.
A: We take every precaution to ensure the safety and security of the towing vehicles, but accidents can happen. If a vehicle is damaged or stolen during the towing process, you as a truck driver must be fully insured with the mandatory insurance coverage to cover the damages or losses, as we mentioned in our terms and conditions to cover this issue if anything happen. However, it’s important to document any issue before the tow and take pictures of the damages if any, after the tow, for evidence purposes.
A: Our pay rates for tow truck drivers vary depending on factors such as location, and the type of towing service provided. You can get more information through our Payment Policy
A: Once your application has been approved, you’ll receive an email containing your login detail to be able to drive.
A: There could be a variety of reasons why your account has been banned. It’s possible that you violated the terms of use or company guidelines, engaged in fraudulent activity, or had suspicious activity on your account. It’s important to review the terms of use and company guidelines to ensure that you are following all the rules and regulations. If you believe your account was banned in error, you can contact the support crew at driversupport@cueper.us for further assistance.
A: Absolutely! We value feedback from our users and encourage you to provide suggestions or share your experiences. We continuously work to enhance our services based on user feedback and industry best practices.
